End-to-End Snagging & Property Handover Management
Streamline defect tracking, automate contractor task delegation, and enforce verified de-snagging before customer possession.
Defect Tracking & Quality Classification
- Multi Area Defect Scopes: Track, log, and categorize snags across distinct operational scopes, including Unit Snags, Common Area Snags, and Amenities Snags.
- Two-Tier Defect Classification: Organize defects via a standardized Defect Type Master (e.g., Plumbing, Electrical, Civil) mapped to specific Defected Issue Masters (e.g., Leakage, Low Pressure, Broken Fixture).
- Priority-Based Sequencing: Classify defects by severity levels (High, Medium, Low) to allocate contractor labor to critical possession blockers first.
- Floor Plan & Location Tagging: Pinpoint exact defect coordinates using unit inventory mapping and visual floor plan references.
Contractor Assignment & Work Delegation
- Automated Unit to Contractor Lookup: Auto-assign snags by fetching mapped contractors directly from unit inventory data.
- Contractor Team Delegation: Allow primary contractors to subdelegate assigned defects to internal team members for on-site execution.
- Real-Time Task Notifications: Dispatch instant defect alerts and location details to assigned contractors.
- Bulk Assignment Operations: Select and assign defect batches to contractors or team members in a single action.
Two-Stage De-Snagging & Verification Workflow
- Stage 1 De-Snag Submission: Contractors complete physical repairs and upload photographic or video proof with notes, moving status from Pending to De-Snagged.
- Stage 2 Independent Verification: Handover Executives review evidence and perform on-site inspections to Approve (mark Resolved) or Reject the repair.
- Mandatory Rejection Tracking: Enforce documented rejection reasons for failed verifications, routing snags back to contractors for rework.
- Possession Quality Gate: Block customer possession handover automatically until all unit, common area, and amenity snags are verified as resolved.
Inspection Integration & Audit Governance
- PDA Checklist Synchronization: Automatically convert failed Pre-Delivery Assessment inspection checklist items into tracked snags (
is_from_checklist). - Deduplication via Bulk Merge: Consolidate duplicate or related snags logged by multiple inspectors into a single record.
- Immutable Audit Trail: Maintain a full timestamped history tracking creation users, status transitions, reassignment logs, and evidence galleries.
- Multi-Parameter Search & Filters: Filter defect inventories by project, tower, customer Reg. ID, contractor, defect type, and status using active tag badges.
Quality Control, Analytics & Governance
- Real-Time KPI Dashboards: Monitor portfolio-wide defect volumes, resolution velocity, and contractor turnaround times.
- Dynamic Status Charts: Filter live snag/de-snag ratios and pending items by project and date range.
- Multi-Tier Role Governance: Provide executives full operational oversight while restricting contractors strictly to assigned snags.
- Delegation & Proof Workflows: Enable contractor-level team task delegation and mandatory photo/video proof submissions for every repair.