Team Assignment and Handover Inspections
Contractors can register their technicians under a unified company profile to delegate repair tickets. This establishes clear accountability for defect resolutions and gives site managers direct contact details for field crew members.
The directory integrates with Pre-Delivery Assessment (PDA) rounds and de-snagging checklists, letting site teams coordinate trade crews and sign off on completed repairs without manual follow-ups.
Multi Project Scoping and Performance Metrics
Map a single vendor across multiple developments while letting local site teams filter directories by location. By tracking repair turnaround times, SLA adherence, and work quality, developers get the operational data they need to score contractor reliability and select the best partners for future project phases.
| Performance Metric | Site Management Impact |
| Turnaround Time (TAT) | Tracks the average hours or days taken to clear open defects. |
| Fix Rejection Rate | Measures repair quality by flagging recurring failures before possession. |
| SLA Adherence Rate | Monitors deadline compliance and triggers automated escalations for delayed repairs. |
| Workload Volume | Monitors active unit loads to prevent contractor bottlenecking and scheduling delays. |
Granular Access and Validated Onboarding
Protect your sensitive business data while keeping field work transparent. The platform automatically assigns trade contractors a secure, restricted portal showing only their assigned units and active snag tickets. This ensures field crews can upload photo proof and update task statuses without ever seeing your customer databases, project directories, or financial setups.
Role Based Access Control (RBAC) Matrix
| Platform Feature / Module | Developer Admin (Internal) | Handover Manager (Internal) | Contractor Admin (External) | Contractor Crew (External) |
|---|---|---|---|---|
| Vendor Registry & KYC Docs | Full Control | View & Verify | Update Own KYC | No Access |
| Unit Inventory Mapping | Yes | Yes | View Mapped Only | View Mapped Only |
| Defect Assignment & Snagging | Yes | Yes | Manage & Assign | View & Execute Only |
| Photo Proof & Sign-Offs | Approve | Approve | Upload & Submit | Upload & Submit |
| Crew Directory Registration | No Access | No Access | Yes (Add / Remove) | No Access |
| Performance & TAT Metrics | Full Analytics | Full Analytics | View Own Metrics | No Access |
| Payment Gateways & APIs | Full Control | View Only | No Access | No Access |
| SLA & Escalation Settings | Configure | Configure | View Deadlines | View Deadlines |